Frequently Asked Questions

Once your order has been placed, you will receive an email confirmation with the tracking number. Click here to view the status of your order.

Yes and yes! All Paloma shipments are fully insured and require a signature upon arrival.

We ship to all countries.

Once your order has been placed and you have received a tracking number, you can log into your account here to check your order status.

The lead time required is 2-3 weeks for production and shipping. Please note that the shipping times are calculated from when the item has already been produced.

Yes. We have a 30-day return policy, starting from the day you receive your order. The customer is responsible for all shipping & handling costs associated with the return/exchange. Please see our Return Policy for more information.

Please note that state and city taxes will be calculated during checkout.

Please visit the Returns Page to start the process.

Please see our Size Chart to find your ring size.

All our necklaces come in one length with 2 additional jump hoops to extend the length, resulting in 3 lengths total. For full details click here.

All our bracelets come in one length with 2 additional jump hoops to extend the length, resulting in 3 lengths total. For full details click here.

At Paloma, we provide you with 1 complementary ring resize - on us. If the ring needs to be resized again, the resizing fee is $35 plus shipping costs.

For now we provide the resizing service for orders made inside the United States only. Please refer to Return Policy page for more details.